Business Consulting & Systems
The fundamentals haven't changed. The tools to scale them have.
Bray Insights is run by Mike Broad, bringing two decades of experience leading growth, retention, and operations for multi-site and franchise networks, paired with practical expertise in AI and modern tech. We diagnose where your business is stuck and implement one or two high-impact systems to move the numbers that matter, giving you back the time and momentum to scale. Know more. Grow more.
How we work
The ATOM diagnostic
Every engagement starts with a structured diagnostic across four areas of your business. That's Know More. The result is Grow More: the four ways below.
Acquire
How new business finds you: positioning, route-to-market and the commercial plan behind it.
Transact
What happens once someone buys: client experience, retention, and turning satisfied clients into referrals.
Operate
How the business runs day to day: the systems, tools and reporting that keep it consistent as it scales.
Momentum
What carries growth forward: the network and team that turn a good year into a repeatable one.
What we do
Four ways we help you grow
Growth & Commercial Strategy
Commercial planning, positioning and route-to-market work that turns ambition into a plan you can actually execute.
Customer Retention & Experience
Structured client outreach to surface at-risk clients, uncover revenue sitting inside your existing customer base, and turn satisfied clients into referrals and reviews.
Operational Systems & Performance
KPI benchmarking, reporting frameworks and the right tools, including AI where it genuinely helps, to keep a growing business consistent as it scales.
Franchise Support & Network Development
Onboarding, training and network-wide performance support for franchisors building a stronger, more consistent estate.
Experience
Two decades across four networks
Commercial Director
2025An early-stage technology business
Built the commercial and revenue operations function from the ground up, taking the business from concept to signed national accounts.
Head of Franchise Support, UK & Europe
2021–2025Pitman Training Group / LaunchLife International
Led operational delivery across a 50-centre UK & Ireland network, helping drive revenue to £12.5m.
International Franchise Development Manager
2016–2021Stagecoach Performing Arts
Grew student numbers and revenue 96% in just over two years across a 12-franchisee Canadian network.
Franchise Owner
2009–2015Venture Photography Studios, Knightsbridge
Took turnover from £650k to over £1m in three years, through a recession, before moving into a general management role for the franchisor.
From a single franchise unit in Knightsbridge to a 50-centre international network: built, bought, turned around and scaled first-hand, not just advised on.Read the full story →
Ready to know your business better?
Book a short call and we'll talk through where growth is hiding in your business.